Accessibility Statement

This accessibility statement applies to

This website is run by Newcastle University, Legal & General and Newcastle City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height, color, or spacing of text
  • older PDF documents might not be fully accessible to screen reader software
  • our forms might not provide accurate feedback when submitted using screen reader software
  • our most visual and interactive sections are not accessible with a keyboard or screen reader software (such as our interactive maps, and data powered 3D logo)
  • some of our images might have poor or missing alt-text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email: call: 07895 33 24 25

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Tom Bramald, Head of B2B and Research Marketing and Marketing Manager, Newcastle Helix (, phone: 07895 33 24 25)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us:

Technical information about this website’s accessibility

Newcastle University, Legal & General and Newcastle City Council are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Some of our most visual and interactive sections of the website (such as our interactive maps and 3D logo) are not accessible due to them being highly visual and programmatically complex. This makes screen readers and keyboard navigation inadequate for their use. Most, if not all of the information that these sections provide, however, can be found in other parts of the website.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are working on an accessibility roadmap to show how and when we plan to further improve accessibility on this website.

Preparation of this accessibility statement

This statement was prepared on September 2020. It was last reviewed on September 2020.

This website was last tested on September 2020. The test was carried out by Your Majesty and bandstand UK Ltd..

The site was tested using Google recommended tool,

Our logo is a live picture of Newcastle, right now.
Captured with almost 500 sensors.